Privacy Policy
At Granthalay, your privacy matters as much as the books we deliver. This Privacy Policy describes how we collect, use, store, and disclose your information in connection with your use of granthalay.com, our products, and our services. By accessing or using our website, you agree to the practices described in this policy.
Information We Collect
We collect two types of information:
Personal Information Data that identifies you as an individual — including your name, email address, phone number, delivery address, and payment details. We collect this only when you voluntarily provide it, such as when you create an account, place an order, contact our support team, or subscribe to our newsletter.
Non-Personal Information Data that cannot be used to identify you directly — including your browser type, device type, operating system, IP address, pages visited, and usage statistics. This is collected automatically through cookies and similar tracking technologies when you browse granthalay.com.
How We Use Your Information
The information we collect is used to:
- Process and fulfil your book orders and deliveries
- Operate and maintain granthalay.com effectively
- Send order confirmations, shipping updates, and support responses
- Send newsletters or promotional communications — only with your consent
- Personalise your browsing experience based on your reading preferences and history
- Analyse website usage to improve our services and product catalogue
- Prevent fraud and ensure the security of your account
- Comply with applicable legal and regulatory requirements
Sharing of Information
We may share your information with trusted third-party service providers who assist us in running granthalay.com — including hosting providers, payment processors, logistics partners, analytics platforms, and customer support tools. All such partners are bound by contractual obligations to maintain the confidentiality of your data and are prohibited from using it for any purpose beyond what we have authorised.
We will never sell or share your personal information with third parties for their own marketing purposes without your explicit consent.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected — including satisfying legal, accounting, or reporting requirements. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law to resolve disputes or enforce our agreements.
Security Measures
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your data. We encourage you to use a strong password and keep your account credentials confidential.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal obligations
- Opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly
- Withdraw consent for data processing where consent is the legal basis
To exercise any of these rights, email us at cs@granthalay.com.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We recommend reviewing this policy regularly. Continued use of granthalay.com after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out:
- Email: cs@granthalay.com
- Website: granthalay.com/contact
- Available: Monday–Saturday, 10:00 AM – 7:00 PM IST
Last updated: March 2026
